TALENTO FAQS
 
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TO DO

ACTION

 

INCORRECT TIME & DATE: à  “DATE & TIME CHANGE”

 

PRESS FN   1 (PASSWORD) ENTER, PRESS à , SELECT TERM SETUP, SELECT CLOCK SET, ENTER CURRENT DATE , ENTER CURRENT TIME.

 

 

 

ADDING PREFIX (PBX#) à “NO ANSWER”, “NO LINE” (POSSIBLE HOST RESPONSES.)

 

PRESS FN 1 (PASSWORD) ENTER, SELECT PARAMS, SELECT EDIT, SELECT ALL, PRESS THE à THIS WILL CHANGE THE PROMPT NEXT TO PREV(PREVIOUS) ON YOUR DISPLAY, PRESS THE KEY UNDER PREVIOUS UNTIL YOU GET TO PBX#, SELECT MOD(MODIFY) USING THE YELLOW CLEAR KEY, DELETE EXISTING DATA & MODIFY AS NECESSARY.

 

 

 

FORCE (OFFLINE) CREDIT CARD SALE: à(WHEN AUTH/APPROVAL NUMBER ALREADY ACQUIRED).

 

PRESS à 2X TO DISPLAY THE FORCE PROMPT, PRESS THE ARROW KEY UNDER FORCE. SWIPE CARD OR MANUALLY ENTER ACCOUNT #.( DEBIT CARDS MUST ALWAYS BE SWIPED), PRESS ENTER, KEY EXPIRATION DATE, PRESS ENTER, KEY IN AMOUNT OF SALE, PRESS ENTER, IF THE AMOUNT DISPLAYED IS CORRECT PRESS ENTER, TERMINAL WILL DIAL OUT  & GET HOST RESPONSE, PRESS ENTER TO GET 2ND RECEIPT, PRESS ENTER TO RETURN TO MAIN MENU.

 

 

 

 

VOID:à (BEFORE BATCH\SETTLEMENT)

 

PRESS à TO DISPLAY THE VOID PROMPT. PRESS THE ARROW KEY UNDER VOID. SWIPE CARD OR MANUALLY ENTER ACOUNT #, PRESS ENTER. KEY EXPIRATION DATE, PRESS ENTER, KEY IN AMOUNT OF SALE, PRESS ENTER, IF THE AMOUNT DISPLAYED IS CORRECT PRESS ENTER, TERMINAL WILL DIAL OUT  & GET HOST RESPONSE, PRESS ENTER TO GET 2ND RECEIPT, PRESS ENTER TO RETURN TO MAIN MENU.

 

 

 

 

RETURN/REFUND:à (AFTER SETTLEMENT/BATCH)

 

PRESS à TO DISPLAY THE RETURN PROMPT. PRESS ARROW KEY UNDER RETURN. SWIPE CARD OR MANUALLY ENTER ACOUNT #, PRESS ENTER. KEY EXPIRATION DATE, PRESS ENTER, KEY IN AMOUNT OF SALE, PRESS ENTER, IF THE AMOUNT DISPLAYED IS CORRECT PRESS ENTER, TERMINAL WILL DIAL OUT  & GET HOST RESPONSE, PRESS ENTER TO GET 2ND RECEIPT, PRESS ENTER TO RETURN TO MAIN MENU.

 

 

 

MANUALLY KEYED CREDIT CARD SALE

PRESS THE ARROW KEY UNDER THE SALE PROMPT, KEY IN THE ACCOUNT NUMBER(CC #), PRESS ENTER, KEY IN THE EXPIRATION DATE (MM/YY),PRESS ENTER, KEY IN AMOUNT, PRESS ENTER, IF THE AMOUNT DISPLAYED IS CORRECT PRESS ENTER, TERMINAL WILL DIAL OUT  & GET HOST RESPONSE, PRESS ENTER TO GET 2ND RECEIPT, PRESS ENTER TO RETURN TO MAIN MENU.

 

 

 

BATCH CLOSE (SETTLEMENT)

 

PRESS THE CLOSE KEY, PRESS ENTER TO CONFIRM BATCH AMOUNT. TERMINAL WILL DIAL OUT & GET HOST RESPONSE. REPORT WILL PRINT OUT.

 

 

TO DO

ACTION

BATCH REPORTS (PRIOR TO BATCH CLOSE)

PRESS REPORTS KEY, CHOOSE REPORT TYPE, PRESS ENTER. REPORT WILL PRINT OUT.

 

DEMO MODE:à PUTTING TERMINAL IN DEMO MODE

PRESS THE FN, PRESS 1 (PASSWORD), PRESS ENTER, SELECT TEST, SELECT DEMO MODE, SELECT MODE 2, PRESS ENTER, PRESS CANCEL TO RETURN TO MAIN MENU.

 

PIN TEST: à (PIN PAD TEST)

PRESS FN KEY, PRESS 1 (PASSWORD), PRESS ENTER, PRESS THE à, SELECT PIN, PRESS à, SELECT TEST, SELECT BANK “1” , ENTER ACCOUNT # = 2222222222222222222, PRESS ENTER,  ENTER 1234 FOR PIN #, PRESS ENTER, IF TERMINAL RESPONDS “ENCRYPT ERROR KEY MISSING” THE TERMINAL HAS NOT BEEN ENCRYPTED, MUST SEND IN FOR ENCRYPTION.