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Merchant Alert
Mandatory Compliance





Frequently Asked Questions


Merchant Account Frequently Asked Questions:



1. Scenario A
I have a batch report from the end of the month that still hasn�t hit my bank account yet.

    Scenario B
Yes I have a deposit in my bank account that does not match any of my sales slips.


We take our month end processing fees out of the last batch of the month. The difference is then debited or credited in the beginning of the following month. This process can be viewed in the last entry on your Merchant Services Processing Statement.
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2. What is the .05 cents per item fee?

The Interchange Fee is a .05 cents increase initiated by MC/V in October 2002. This .05 cents is pre-printed on all Merchant Services Processing Agreements.
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3. What are these �excess auths� on my processing statement?

Excess Authorizations are refunds, voids, offline sales, or declines.
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4. How do I go about changing my address/depositing bank account #?

To change bank account info � Please fax us a pre-printed voided check or if you do not have pre-printed checks yet, please provide a letter from your bank on their letterhead stating the new routing and account number.
To change address info- Please fax or e-mail your requests.
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Note: Please be sure to reference you MC/V Merchant Number or you request may not be done if we cannot identify you. Most requests will be done with in 24 to 48 hours.

 
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